Eligibility for Returns
• Products may be returned within 30 days of delivery.
• Items must be unused, in original condition, and in their original packaging.
• Custom-printed or personalised packaging products are non-returnable, unless defective.
Non-Returnable Items
• Clearance or discounted items.
• Products may sustain damage due to improper storage or handling after delivery.
• Custom orders (e.g., branded boxes, printed labels).
Return Process
• Contact our customer service team at info@thunderpackaging.com with your order number and reason for return.
• Customers are responsible for return shipping costs unless the item is defective or incorrect.
Refunds
• Refunds are processed within 7–10 business days after inspection of returned items.
• Refunds will be issued to the original payment method.
• Shipping fees are non-refundable, except in cases of company error.
Exchanges
• Exchanges are available for defective or incorrect items.
• Replacement products will be shipped at no additional cost once the return is received.
Damaged or Defective Items
• If your order arrives damaged or defective, notify us within 7 days of delivery.
• Provide photos of the product and packaging to expedite resolution.